Returns

Software Returns

Customers can return unopened software within 30 days of the original purchase for a full refund only by contacting Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Software that has been registered by phone, email or through our registration site at https://register.paraben.com is considered to be opened and cannot be returned. Paraben does not pay for return shipping costs.

Hardware Returns

Hardware is guaranteed to be defect free and will be replaced at no charge if returned within 30 days and found to be defective due to a manufacturer defect. Any hardware returned within this period will be subject to a 15% restocking fee. Items damaged by the user may not be returned for a refund or replacement. Defective hardware may only be returned by contacting Paraben Customer Service for a Return Merchandise Authorization (RMA) number. Paraben does not pay for return shipping costs.

Export Restrictions

All items shipped or delivered electronically are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations. The following countries are on export restriction and cannot receive any items from Paraben Corporation. Restricted Countries: Afghanistan, Belarus, Burma, Central African Republic, China (PR)-Military, Cuba, Cyprus, Democratic Republic of the Congo, Democratic Republic of the Congo, Haiti, Iran, Iraq, Kyrgyzstan, Lebanon, Libya, North Korea, Russia, Somalia, Sudan, Syria, Venezuela, Zimbabwe